Refund and Returns Policy

To initiate a return, please visit our Help Center

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and ensure that the item is in its original packaging, unworn and in the same condition you received it. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the item you have received is damaged, defective or not as described on the website, you will receive a full refund. Once received the returned order, the refund payment will be processed in 7-14 working days Return.

Please note: our couriers do not collect any unpackaged goods. All order cancellations or returns must be notified to us by e-mail only.

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

Request your Return Authorization Number and by emailing info@spiralretail.com with detailed reason for return and pictures or a video of the product that supports your reason.

To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.

Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Refunds (if applicable)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at info@spiralretail.com

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@spiralretail.com

Customer Remorse(For your responsibility)

Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn’t need anymore or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is $0.00.

Damages and issues ( Defective Products )

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is $0.00 and the Re-stocking fee is $0.00.

Exchanges(if applicable)

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Bulk Orders (B2B)

More order of more than 100 units, return shipping is fully paid by the customer, and a restocking fee of 2% is applied.

RETURN METHOD:

Customer return product: By Mail

HOW CAN YOU GET YOUR RETURN SHIPPING LABEL: